SSTAR Care Community Partners

SSTAR-Care Community Partners is a community-based MassHealth program that provides care coordination and management to eligible MassHealth members

SSTAR Care Community Partners (CP) is a community-based MassHealth program designed to provide care coordination and management to MassHealth members. Eligibility is determined by MassHealth based on need and enrollment in an Accountable Care Organization (ACO) and Managed Care Organization (MCO). SSTAR-Care CP is a partnership among HealthFirst Community Health Center, Greater New Bedford Community Health Center, Fellowship Health Resources and SSTAR and we serve members from Brockton-Quincy to Cape Cod. Our primary purpose is to identify needs, reduce barriers, and improve health outcomes by linking members to resources in their communities. Members are matched with an interprofessional team, including a Care Coordinator, Registered Nurse, and Clinical Social Worker, to address immediate needs and develop short- and long-term goals.

CP takes a patient-centered approach by working closely with the member and collaborating efforts with formal and informal supports to achieve comprehensive care. CP services include support with accessing medical and mental health providers, substance use services, transportation, affordable housing, income, education, and many other resources. Our Care Coordinators are mobile, meeting with members in the comfort of their community. We provide services in English, Spanish, Portuguese, Cape Verdean Creole, Bengali, and American Sign Language.

Our Community Partners

FAQs

  • How do I become enrolled in Community Partners?

    In order to enroll in the program, please talk with your PCP/Health or behavioral healthcare provider about a referral. In some instances, we can make the referral directly, just contact our main number. We do have a MassHealth certified Navigator on staff who can assist with insurance coverage issues.

  • What areas does SSTAR CP service?

    SSTAR-Care CP serves a large geographic region that includes Brockton, Quincy, and towns to the south including Cape Cod. We serve towns to the west as far as Seekonk.

  • Who is eligible to become enrolled in CP?

    Mass Health determines eligibility based on your medical and/or behavioral health needs. Members may have chronic medical issues, mental health issues and/or substance use issues. Member eligibility requires enrollment in an ACO such as Southcoast, Steward, Signature or Boston Accountable Care Organization (BACO). If you belong to a different ACO, we can determine which Community Partner program is appropriate for your coverage. The program is not open to people under the age of 18 or people who receive Medicare/Medicaid for health coverage.

  • What services do you provide?

    We provide care coordination for our members (including nursing). These services include help with transitioning into or out of a hospitalization, help with housing applications, public assistance, transportation, food and clothing, communications and other services that support your well-being.

Testimonials

  • I would like to thank every staff member. They were all extremely helpful and supportive. I’ve never been to a program where every member of the staff had an impact on my life until now. Thank you so much!

  • Thank you to Theresa, Shea, Julie, dr.k, and marry, you guys have made a huge impact on my life and I deeply appreciate that, thank you so much for being here for us to help improve our lives and emotions!

  • Well everyone. I’ve been at this for a while and so have many. Ya get used to getting let down. N that was my story, just get used to getting let down. But they restored my hope in professional psychiatric help. Theresa, Doreen, Julie, Becky, Mary, and everyone else are 1000% all in and are very sophisticated in their approach.

  • Thank you to the entire fourth floor employees here at star in the partial hospitalization program they are all amazing! My second time here and they really have helped me Thank you so much

  • Thank you for everything that you have helped me deal with in my life I feel this program has given me a better perspective on my emotional state and the actions that are/nor followed by them I would recommend this program highly for people struggling w/maintenance of mental stability and their barriers that come between their success.

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